We are happy to answer any questions related to Jinas light products but are unable to process any returns, exchanges or refunds for any product purchased on or outside of Jinaslight.com. Each piece ordered on Jinas light.com is made to order and the dimensions and images of pieces are displayed clearly. We cannot cancel an order once it is paid for.
Defective/Damaged Merchandise
While we strive to ensure that all of our products are checked for manufacturing defects, a defect may pass unnoticed in a rare case. In such a case, please email us (along with an image of the defective piece) as soon as you receive your order at Sales@Jinaslight.com and we would be happy to replace the same. This is also applicable for instances where the piece has got damaged in transit. To avoid any damage in transit, we have specially designed our packaging to ensure that no pressure is applied onto the product.
Our products may contain natural embellishments like semi-precious stones, resin, Palladium, Silver etc which are natural products and may contain irregularities. This is a natural feature, and will not be considered as a defect.
Colors: Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the colours of products displayed on our website.
